Your information, handled with care
When you request details or contact support, we use the information you provide to respond and coordinate your experience. This page explains what we collect and why.
What we collect
Information you share with us during the booking inquiry or support message.
Common details
- Name and contact details (email, phone)
- Preferred date and traveler count
- Message content, including any accessibility notes
- Optional preferences such as contact method or lodging needs
How we use it
- To reply to your request with availability and next steps
- To coordinate logistics and practical guidance
- To provide updates related to your inquiry
- To improve communication clarity for future requests
Data sharing & safeguards
We keep information limited to what’s needed to support your request.
Sharing
We may share details with the relevant partners or vendors only when needed to fulfill your request and provide the experience you asked for. We do not sell your personal information.
Safeguards
We use appropriate security measures to protect information from unauthorized access, alteration, or disclosure.
Your choices
You control how we contact you.
Email updates
If you opt in via the request form checkbox, we’ll send relevant updates related to your inquiry. You can stop receiving these communications by contacting support.
Questions or requests
If you have questions about how your information is used, or you’d like to request changes, reach out through the support page.